1. When can I expect
refund for my returned item?
a. Once we receive the
original item, we will do quality check within 2 days and initiate refund.
b. For prepaid orders,
it will be initiated immediately to card/bank account. Your bank will take a
maximum of 7 to 10 business days to credit this amount.
c. For cash on
delivery orders, it will be credited to your bank account through a NEFT
transfer within 2 hours.
d. We will also keep
you updated on email and SMS.
2. What are the
different modes of refund available?
a. Refunds are made to
the original modes of payment for:
For cash on delivery, refund will be to your bank account.
E-Gift cards will be refunded in the form of E-Gift vouchers.
3. When can I expect
refund for my cancelled order?
a. If you cancelled
the order before shipment, we would start the refund almost immediately. Incase
you cancelled the order after shipment, it might take upto 6 days to initiate
b. Bank takes
additional 7 to 10 business days to credit the amount. We will also keep you
updated on email and SMS.
c. You can also check
the status of your refund by clicking "Track Refund" in My Orders
d. What are the
details I must provide for a bank NEFT transfer?
You need to provide the following details
1. Bank account number
2. Account holder's name
3. IFSC code
(mentioned on your bank cheques)